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Support Services for
Physicians and their Families

Resources in Quebec

Physician-Specific Resources

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Quebec Physicians’ Health Program (PAMQ)

About: Provides confidential counselling service for physicians, residents, and medical students. It connects physicians with physician advisors to help determine the needs and, if necessary, to recommend appropriate resources and referrals. The physician advisors do not make diagnoses or prescribe treatment.
Contact Information: 1-800-387-4166

Availability: 9:00 am – 5:00 pm ET (Mon - Fri)

Fédération des médecins résidentes du Québec (FMRQ)

About: The Fédération des médecins résidentes du Québec (FMRQ) is a professional union bringing together the resident doctor associations of Quebec’s four medical schools: University of Montreal, McGill University, University of Sherbrooke and Laval University (in Quebec City).
Contact Information: 1-800-465-0215 | info@fmrq.qc.ca

McGill University

Association of Residents of McGill (ARM)

About: The ARM is a bilingual organization composed of McGill residents elected by their peers whose mission is to represent and support the residents of McGill in all aspects of their life as residents. It accomplishes this through consistent interactions with residency programs, hospitals, the McGill Faculty of Medicine, and the government. The ARM is devoted to the study, defence, and advancement of the economic, social, moral, and scientific interests of its community within the McGill academic health network.

Contact Information: 1-800-465-0215

Employee and Family Assistance Program (EFAP)

About: Provides free, confidential service offering short-term counselling and referral services to help employees and their family find solutions for a wide range of life challenges. Caring professionals can help provide access and support related to mental health, relationships, finances, fitness and physical health, children and elder care, and legal support services.

Contact Information: 1-844-852-7572 | Online

Availability: 24/7

Office of Medical Learner Affairs

About: Provides support and resources for undergraduates, residents and fellows. Services encompass wellness support and academic counselling specific to time and stress management, as well as leaves.

Contact Information: Book an Appointment

Office for Mediation and Reporting (OMR)

About: The Office for Mediation and Reporting (OMR) is responsible for receiving and responding to formal reports of discrimination, harassment, and sexual violence against members of the University community. The OMR offers confidential consultations to all members of the University community (students, staff, and faculty) to provide information on reporting processes as well as relevant University resources, support services, and training. They support the development and implementation of policies and practices that are effective, trauma-informed, and procedurally fair to respond to incidents of harassment, discrimination, and sexual violence.

Contact Information: Book a Consultation

Office for Respectful Environments (ORE)

About: The ORE is a pathway for reporting concerns about mistreatment in the faculty’s learning environments.

Contact Information: Report Mistreatmentrespect.fmhs-fmss@mcgill.ca

Peer Support Centre (PSC)

About: A student-run service of the Students’ Society of McGill University (SSMU). They provide free, one-on-one, confidential and non-judgmental peer support and resource referral to all McGill students.

Contact Information: Book an Appointment

Availability: By appointment

Social Accountability and Community Engagement (SACE)

About: The Social Accountability and Community Engagement Office (SACE) has the task of developing programs supporting equity and diversity to ensure inclusive learning and work environments. SACE seeks to create synergies and promotes an environment that is socially accountable to the concerns of, and in conjunction with, diverse communities served by the Faculty of Medicine.

Contact Information: 1-514-398-1471 | sace.office@mcgill.ca

Student Wellness Hub

About: Provides a range of services to support the well-being of McGill Students with a focus on awareness, prevention, and early intervention.

Contact Information: 1-514-398-60172 | hub.clinic@mcgill.ca (general questions, requests, or to cancel an appointment)

Availability: 8:30 am – 4:00 pm ET (Mon - Fri)

The WELL Office

About: A dedicated space within the McGill University Faculty of Medicine and Health Sciences that is committed to fostering the holistic well-being of learners. They are available throughout learners’ training by creating, promoting, and sustaining a culture of wellness and resilience within the learning environment.

Contact Information: 1-514-398-15052 | thewelloffice@mcgill.ca

Availability: 9:00 am – 4:00 pm ET (Tues - Fri) *Inbox is monitored every weekday (Mon – Fri)

Université Laval

Equity, Diversity, and Inclusion Office

About: The University is committed to EDI by carrying out concrete actions and measures defined with members of the university community to create an environment that ensures respect and well-being.

Contact Information: equite-diversite-inclusion@edi.ulaval.ca

Office of Respect for the Person (RAPB)

About: The Office of Respect for the Person (RAPB) actively participates in the respect, dignity, and protection of the physical and psychological integrity of each member of the campus. It organizes a variety of awareness-raising activities and offers prevention training on various topics related to its mission.

Contact Information: Book a ConsultationReport a Situation

Student Support Centre

About: Provides confidential support to students within the Faculty of Medicine who are going through a difficult situation in their personal, school, or professional life.

Contact Information: 1-418-656-2131 (ext. 403459) | dae@fmed.ulaval.ca

Availability: 8:30 am – 12:00 pm ET and 1:00 pm – 4:30 pm ET (Mon - Fri)

Université de Montréal

Employee and Family Assistance Program (EFAP)

About: Provides free, confidential service offering short-term counselling and referral services to help employees and their family find solutions for a wide range of life’s challenges. Caring professionals can help provide access and support related to mental health, relationships, finances, fitness and physical health, children and elder care and legal support services.

Contact Information: 1-866-288-1730

Availability: 24/7

First Nations Student Centre

About: Offers personalized support to meet the specific needs of Indigenous students. This translates into the implementation and facilitation of socio-cultural activities, referral to relevant services, and the creation of a safe environment that respects their culture.

Contact Information: Fill Out Form

Landmark Help Desk

About: Provides support to ensure student well-being and accompany them in their pursuit of their studies. They can aid with finding solutions to help adapt to change, uncertainty around academic and professional paths, and psychological and emotional difficulties.

Contact Information: Make an Appointment Montreal: 1-514-343-6603 or repere@meddir.umontreal.ca |

Campus Mauricie: 1-866-862-5642 or repere-mauricie@meddir.umontreal.ca

Office of Respect For The Person (RPO)

About: The Faculty of Medicine, in collaboration with the Office of Respect for the Person, is committed to preventing and combating harassment, incivility, discrimination, racism and sexual violence. Anyone who believes they are a victim or witness of inappropriate behaviour or who simply wishes to consult a contact person on the subject (in person or remotely) can make a report in complete confidentiality without having to identify themselves.

Contact Information: 1-514-343-7020 | respect@umontreal.ca Submit a Report

Student Life Services

About: Offers health and psychological support to students. They offer psychology consultation with health professionals and a Sentinel Network where students who are distressed can confide and seek support from a trained University of Montreal staff who will listen empathetically.

Contact Information: Make an Appointment for Psychological ConsultationList of Steinel Network Contacts

Université de Sherbrooke

Employee and Family Assistance Program (EFAP)

About: Provides free, confidential service offering short-term counselling and referral services to help employees and their family find solutions for a wide range of life’s challenges. Caring professionals can help provide access and support related to mental health, relationships, finances, fitness and physical health, children and elder care and legal support services.

Contact Information: 1-866 457-9560

Availability: 24/7

Equity, Diversity, and Inclusion

About: The Office ensures everyone are entitled to the same benefits, promote respect and the presence of a range of different experiences and backgrounds, and implement measures aimed at creating a respectful and open environment.

Contact Information: equite-diversite-inclusion@USherbrooke.ca

Community-Based Resources

Canadian Mental Health Association - Quebec Division

About: Committed to supporting the well-being of Quebecers by preventing the deterioration of their mental health and by providing them with the tools to develop their skills and resilience.

Contact Information: 1-514-657-2106

Availability: 9:00 am – 5:00 pm ET (Mon - Fri)

Montreal Sexual Assault Centre

About: Offers a safe, non-judgmental space where anyone who has been affected by sexual violence will be welcomed, listened to, believed, and supported in accordance with their choices. They provide support services adapted to victims’ situations and needs and offer help directly—in person, over the telephone and by chat—and indirectly, by supporting their loved ones and the people that work with them. Services are free of charge, confidential and available in both French and English.

Contact Information: 1-514-731-8531(ext. 47456)

Sexual Assault Help Centres (CALACS) Trois-Reivieres

About: A community organization who fights against sexual assault committed against women and help those who are victims.

Contact Information: 1-866-373-1232

Availability: 8:00 am – 12:00 pm ET and 1:00 pm – 4:30 pm ET (Mon - Fri)

Sexual Violence Helpline

About: A confidential, anonymous source of resources for anyone affected by sexual violence in all regions of Quebec.

Contact Information: 1-888-933-9007 | Online Chat

Availability: 24/7

SOS Conjugal Violence/Violence conjugale Montréal

About: Offers free, bilingual, and confidential referral services.

Contact Information: 1-800-363-9010

Availability: 24/7

Suicide Prevention Centre of Montreal

About: The Montreal Suicide Prevention Centre acts as much in prevention, intervention, and postvention of suicide, via several 1st and 2nd line services that are adapted to various vulnerable populations.

Contact Information: Call: 1-866-277-3553 | Text: 535353 | Online Chat

Availability: 24/7

suicide.ca

About: A digital suicide prevention service with chat or text support. They are available to support anyone who is having suicidal thoughts or is grieving a loss by suicide, or worried about someone.

Contact Information: Text: 1-855-957-5353 | Online Chat

Availability: 24/7

Tel-Aide Montreal

About: Provides free, confidential, and anonymous listening service.

Contact Information: 1-514-935-1101

Availability: 24/7

TRACOM Centre for Crisis Intervention

About: Offers free, confidential, and bilingual psychosocial crisis intervention services to an adult clientele, as well as family members, caregivers, or friends of adults in distress. They strive to provide support that will help to restore a state of normal functioning, and to provide tools to help clients take concrete steps toward an improved quality of life.

Contact Information: 1-514-483-3033

Availability: 24/7

West Island Crisis Centre

About: Responds to the needs of adults in situational crisis, emotional distress, or adjustment crisis, suicidal or not, as well as their loved ones.

Contact Information: 1-514-684-6160 | Online Chat

Availability: 24/7

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