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Support Services for
Physicians and their Families

Resources in Ontario

Physician-Specific Resources

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Ontario Medical Association (OMA) Physician Health Program

About: Provides confidential, anonymous support and referral services to physicians, residents, medical students, and their families. They provide support and services for those experiencing a variety of personal and professional concerns such as stress and burnout, family difficulties, substance use concerns, and mental health concerns.
Contact Information: 1-800-851-6606 |
Availability: 8:45 am – 5:00 pm ET (Mon - Fri)

Black Physicians Association of Ontario (BPAO)

About: Provides mental health and wellness resources for Black professionals and community members.

Contact Information: 1-888-424-1068

PARO Distress Helpline (for Residents and Clinical Fellows)

About: Provides 24/7 confidential, anonymous, immediate help and support to residents, medical students, and their family members. They provide guidance for issues such as stress management, eating disorders, anxiety, depression, substance abuse, career or work-related crises, etc.
Contact Information: 1-866-HELP-DOC
Availability: 24/7

McMaster University

Equity and Inclusion Office

About: Promotes and supports institution-wide commitments to equity, diversity, inclusion, and accessibility. They provide confidential human rights and dispute resolution, inclusion and anti-racism education, accessibility programming, and sexual violence and prevention response.

Contact Information: 1-905-525-9140 (ext. 27581) |


TELUS Health Employee and Family Assistance Program (EFAP)

About: Provides confidential support to all benefit-eligible employees and their immediate family members. They address various concerns affecting well-being.
Contact Information: English: 1-833-366-4544 | TELUS Health Virtual Platform | Download: "LifeWorks" Mobile App

Availability: 24/7

Student Affairs

About: Provides support to all undergraduate MD students and postgraduate residents including career planning, student and resident wellness, financial wellness, student mentoring, and learning assistance.
Contact Information:

Availability: By appointment

Student Wellness Centre

About: Provides a range of counselling, medical services, and wellness programs for all McMaster students.
Contact Information: 1-905-525-9140 (ext. 27700)

Availability: By appointment (call 905-525-9140 [ext. 27700])

Northern Ontario School of Medicine

Clinical Faculty Wellness

About: Provides resources to faculty.

Contact Information: For more information:

Homewood Health Student Assistance Program (SAP)

About: Provides confidential support such as counselling, coaching, and other support services to learners.
Contact Information: 1-800-663-1142

Availability: 24/7

Learner Support

About: The Learner Support Services Office operates in consultation with the academic program. It provides confidential service and support to assist learners academically, personally, and financially.

Contact Information: Learner Affairs Officers’ contact information


Morneau Shepell Employee and Family Assistance Program

About: Provides confidential, immediate support to all employees to help address any work, health, and life challenges.
Contact Information: 1-844-880-9142

Availability: 24/7

Postgraduate Medical Education Wellness Program

About: Provides support and resources for residents to address various health needs. The framework of the program includes occupational/academic, physical, emotional, and social health.
Contact Information:

Queen’s University

Faculty of Health Sciences Equity, Diversity, and Inclusion

About: Provides resources and training sessions to students, faculty, and staff to help them gain valuable knowledge and skills to work in an inclusive work environment.
Contact Information: General Inquiries: edifhs@queensu.caMake a complaint | Book a Meeting:

Availability: Mon and Tues (for meetings with the Associate Dean, Equity and Social Accountability)

Homewood Human Solutions Employee and Family Assistance Program for Kingston Health Sciences Centre (KHSC)

About: Provides anonymous, confidential counselling to employees and their family members. They address a variety of issues that may be affecting wellbeing, including financial, career, grief and loss, nutrition, addictions support, substance use, etc. If needs extend beyond the scope of the EFAP coverage, Homewood Health will help explore other options.
Contact Information: 1-800-663-1142

Availability: 24/7

TELUS Health One Employee and Family Assistance Program (EFAP)

About: Provide confidential, professional, and personalized wellness services to all employees and family members. Services range from counselling, assessments, and toolkits.
Contact Information: 1-877-789-7572 | TELUS
 Health Virtual Platform | Download: "LifeWorks" Mobile App

Availability: 24/7

Postgraduate Medical Education Wellness Office

About: Provides support to residents and clinical fellows struggling with various stressors including demanding schedules, finances, career choice, competitive environment, sleep deprivation, personal relationships, exam pressure, lack of control over training and hours, etc. The Director of Resident Wellness is available to meet with learners virtually or in-person regarding any difficulties they experience during their residency.
Contact Information: 1-613-533-2543 |

Availability: By appointment (Book by email or phone)

Student Wellness Services

About: Provides short-term counselling to resolve personal difficulties, crises, and distressing situations. If longer-term counselling support or specialized mental health services is needed, they work with partners in the Kingston community for assistance.
Contact Information: 1-613-533-2506

Availability: By appointment | 9:00 am – 4:00 pm ET (Mon – Fri)

Undergraduate Wellness Advising

About: Provides confidential assistance and resources for undergraduate medical students experiencing any physical, personal, or emotional struggles.
Contact Information:

Unity Health

ComPsych GuidanceResources

About: Provides 24/7, confidential support, resources, and information to help with all of life’s challenges. They are available to provide confidential emotional support, work-life solutions, legal guidance, financial resources, online support, and wellness tools.
Contact Information: 1-866-606-6367 | Login online
Availability: 24/7

University of Ottawa

Faculty Wellness Program

About: Provides wellness supports, resources, and education for all members of the Faculty of Medicine. They provide confidential individual counselling and wellness support, referrals to health care providers, and tailored wellness workshops.
Contact Information: 1-613-562-5800 (ext. 8507) |

Availability: Complete Self-Referral Form and email

Homewood Health (All Children’s Hospital of Eastern Ontario [CHEO] Faculty and Residents)

About: Provides confidential support services, counselling, and medical treatment for a range of challenges such as mental health and addiction disorders.
Contact Information: 1-800-663-1152

Availability: 24/7

TELUS Health Employee and Family Assistance Program (EFAP)

About: Provides confidential support services to faculty, staff, and eligible members experiencing a range of challenges related to work, health, or life in general. LifeWorks offers short-term professional counselling, nutritional services, and family, legal, and financial support services.
Contact Information: 1-844-880-9142 |TELUS Health One Web Platform

Availability: 24/7


Office of Equity, Diversity, and Inclusion

About: The Office of Equity, Diversity, and Inclusion (EDI) seeks to raise awareness, encourage sensitivity, and improve equity issues in all aspects of the medical school. Any EDI concerns or complaints can be confidentially reported through the online form or with the Assistant Dean of the Office of Equity, Diversity, and Inclusion, Faculty of Medicine.
Contact Information:

Student Affairs Office

About: Provides bilingual counselling and support services for undergraduate medical students to help promote and maintain student health and wellness. They offer a comprehensive program of services such as personal wellbeing, psychological health, and financial and career planning.
Contact Information: 1-877-868-8292 (ext. 8136) |

Availability: 8:00 am – 4:30 pm ET (Sep – May) | 8:00 am – 4:00 pm ET (Jun – Aug) | By appointment (book online, by email, phone, or in-person)

The Well-Being Program for Physicians-in-Training

About: This program within the Faculty of Medicine is designed to assist residents and fellows in preventing and managing their personal, medical, and academic concerns when they arise. A series of policies and procedures are set out to help maintain and manage the well-being of postgraduate trainees. Postgraduate trainees may reach out to the Vice-Dean, Postgraduate Medical Education if they encounter any academic or wellness concerns.
Contact Information: Vice Dean: 1-613-562-5413 | Faculty Wellness Program Director: 1-613-562-5800 (ext. 8507)

Availability: 8:30 am to 4:30 pm ET (Sep – May) | 8:45 am to 4:00 pm ET (Jun – Aug)

University of Toronto

TELUS Health Employee and Family Assistance Program (EFAP)

About: TELUS Health provides free, confidential, short-term support and services to help deal with various types of issues. It is available to University of Toronto employees and their dependents. Their services include counselling, coaching, financial and legal consultation, life balance solutions, resources, information, and support for all types of issues relating to mental health, health management, and achieving greater personal and workplace wellbeing.
Contact Information: 1-855-597-2110

Availability: 24/7


Office of Inclusion and Diversity

About: The Office of Inclusion and Diversity (OID) supports the Temerty Faculty of Medicine commitment to lead in the area or equity, inclusion, and diversity (EDI). They provide advice, guidance, and support on EDI and human rights issues to all members of the faculty community and advise and collaborate with the Faculty of Medicine learners, staff, and faculty members to implement EDI priorities in areas of admissions, recruitment, and retention.
Contact Information:

Office of Learner Affairs

About: Provides a range of services to support the psychological, physical, and social wellbeing of learners at the Temerty Faculty of Medicine, such as academic and clinical skills enhancement, personal and career counselling, and accommodation and accessibility.
Contact Information:

Availability: Administrative Office Hours: 8:45 am – 5:00 pm ET (Mon-Fri) | By appointment (book here)

Postgraduate Medical Education

About: Provides free, confidential counselling/psychotherapy and referral services for residents and fellows to address a range of personal and professional concerns.
Contact Information: 1-416-946-3074 |

Availability: 8:45 am – 5:00 pm ET (Mon-Fri)

Student Health and Wellness – Graduate Student Counsellor

About: Provides mental health and wellness counselling to all full-time and part-time students of the Temerty Faculty of Medicine.
Contact Information: 1-416-978-8030 (select option “5”)

Availability: 9:00 am – 4:30 pm ET | By appointment (book by calling 1-416-978-8030, select option “5” and ask to book with a GLSE)

Western University

Wellness & Well-Being

About: Provides various resources to support the health and wellness of students at Western University, including free, confidential mental health support.
Contact Information: 1-519-661-3030

Availability: 9:00 am – 7:00 pm ET (Mon – Thurs) | 9:00 am – 5:00 pm ET (Fri)

Homewood Human Solutions Employee and Family Assistance Program (London Health Sciences Centre)

About: Provides confidential counselling services for employees and their immediate families. They help with a wide range of personal and professional struggles and concerns.
Contact Information: 1-800-265-8310

Availability: 24/7

Learner Experience

About: Provides confidential support and resources to help ensure the physical, psychological, and professional safety of learners enrolled in the Doctor of Medicine, Doctor of Dental Surgery, and Postgraduate Medical and Dental Residency Training Programs. They provide mental health services, academic support, or provide support with issues related to equity, safety, and wellness.
Contact Information: London: 1-519-661-4234;

Windsor: 1-519-253-3000 (ext. 4312);

Availability: Daytime (Mon – Fri)


TELUS Health Employee and Family Assistance Program (EFAP)

About: Provides free, confidential professional assistance and support to address various concerns affecting your wellbeing. It is available to all Western employees and immediate family members.
Contact Information: 1-855-597-2105 |
TELUS Health One Web Platform

Availability: 24/7

Office of Equity, Diversity, Inclusion, and Decolonization

About: The Schulich School of Medicine and Dentistry is committed to providing a welcoming and accommodating environment for everyone. They recognize diversity is a source of strength promoting a culture of excellence, innovation, flexibility, and adaptability that thrives from the contributions of all their members.
Contact Information:

Postgraduate Medical Education Support and Counselling

About: The Postgraduate Medical Education Office (PGME) is committed to providing excellence in postgraduate education training, and producing caring and competent physicians, who will be future leaders in an ever-changing health care system. The PGME office provides confidential support to postgraduates including discussing any issues or concerns related to equity, intimidation, professionalism, and/or gender issues. The list of available contacts for London and Windsor is available on their website.
Contact Information: 1-519-661-2019 | List of Contacts for London and WindsorFill Out a Form to Report an Issue

Schulich Wellbeing Program

About: This program provides physical, psychological, and professional wellbeing support for clinical and dental faculty in London and Windsor. The wellbeing team consists of representatives from clinical departments and the Schulich Dentistry and the Schulich Medicine – Windsor Campus. Departmental Leads are the first point of contact for faculty to help navigate assistance, provide access to needed resources for their peers, and enhance the flow of communication between the faculty and the School.
Contact Information:

Community-Based Resources

Canadian Mental Health Association (CMHA)

About: Provides education and support for individuals and families experiencing concerns related to mental health, substance use, or loss by suicide. Services vary by location and to find the branch near your area and for their available programs, please refer here.

Contact Information: Find a Branch

Availability: Find a Branch



About: Provides information and confidentially connects Ontarians with mental health, addictions, and problem gambling services.

Contact Information: 1-866-531-2600

Availability: 24/7

Distress and Crisis Ontario

About: Provides a range of support services to communities. Many Distress Centres across Ontario operate 24/7 and include a variety of services, such as mental health crisis lines, suicide survivor programs, LGBTQ+ friendly services, etc. To find more information and a centre near you, please visit their website. If you are in distress, crisis, or are experiencing suicidal ideation, ONTX is available to provide support over text or online chat.

Contact Information: ONTX: Text “SUPPORT” to 258258; Chat onlineFind a Member Centre

Availability: ONTX: 2:00 pm – 2:00 am ET | Find a Member Centre


Hospice Palliative Care Ontario

About: Provides confidential stress, grief, and bereavement support to front line health care workers in Ontario. The Helpline team has extensive experience and understands the unique needs of health care workers. They are available to lend an ear to simply listen, or offer information, assessment, and referral to services based on needs, preferences, and location.
Contact Information: 1-866-485-4204
Availability: 7:00 am – 10:00 pm ET (Mon – Sun)


The Centre for Addiction and Mental Health (CAMH) for Health Care Providers

About: Provides mental health and addiction support and resources for health care workers impacted by the COVID-19 pandemic or other crises. Individuals who are eligible may self-refer for psychotherapy and psychiatric services or help navigate what supports they may need.
Contact Information: Self-Referral Form (for psychotherapy and psychiatric services) | Access Online Resources | 1-800 463-2338
Availability: 24/7

Toronto Distress Centres

About: Provides 24/7, multilingual, confidential emotional support, crisis intervention, and suicide prevention services to members of the community who are at risk.
Contact Information: GTA region: 1-416-408-HELP | Peel region: 1-905-459-7777 | Text 45645
Availability: 24/7

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