Support Services for
Physicians and their Families
Resources in Newfoundland and Labrador
Physician-Specific Resources
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Physician & Family Assistance Program
(Partnership between Newfoundland and Labrador Medical Association [NLMA] and Doctors of BC)
About: Provides a 24/7, confidential support to physicians and their families. The program includes a helpline, short-term counselling, and referrals to specialized coaches and therapists. They address issues related to mental health, relationship, career and life transitions, substance use, occupational health, and concern for colleagues.
Contact Information: 24/7 Helpline: 1-800-663-6729 | Direct Business Line (Available 1:00 pm – 9:00 pm NT): 604-398-4300 or info@physicianhealth.com
Availability: 24/7
About: Offers advice, intervention, assessment, referral to treatment, monitoring, and advocacy to support physicians and learners who may be experiencing issues within a broad spectrum of personal health conditions. This includes physical, cognitive, and/or mental health conditions, substance use disorders, and professional and/or behavioural issues.
Contact Information: Dr. Kris Luscombe at 709-726-6610 or 1-844-231-4581 or kluscombe@nlma.nl.ca (NLMA members only)
Availability: Call or email Dr. Kris Luscombe to access
Memorial University Faculty of Medicine
About: Provides free, 24/7 confidential support services to Memorial employees, retirees, and their immediate family members through TELUS Health. Services are available in-person, by telephone, by email or online and can cover various issues including personal well-being, marriage and family relationships, legal and/or financial assistance, child and elder care resources, workplace challenges, addictions, career counselling, nutrition, and health care advice.
Contact Information: 1-800-387-4765 | one.telushealth.com (Username: Memorial | Password: wellness)
Availability: 24/7
About: Provides free, confidential real-time and/or appointment-based mental health service to full-time and part-time undergraduate and graduate students. Students can seek help and advice for concerns related to any school, health or general life issues including being successful at school, relationships with friends and family, stress and loneliness, and balancing work and school.
Contact Information: 1-844-451-9700
Availability: 24/7
Office of Learner Well-Being & Success, Faculty of Medicine
About: Offers a confidential counselling and referral service to undergraduate and postgraduate medical learners covering a wide range of issues and challenges including stress/anxiety, school-life balance, depression, imposter thoughts and feelings, communication, relationship, medical issues, academic difficulties, career counselling, and financial planning.
Contact Information: Undergraduate Learners: Consultant at lwsconsultant@mun.ca or consult with a staff at the Office | Residents: Email the Learner Well-Being Specialist at lwswellbeing@mun.ca
Availability: By appointment: Mon – Fri from 8:30 am – 4: 30 pm NT
About: Serves all members of the Memorial University community. The Office works to prevent sexual violence through education, mitigate the effects of sexual violence, and identify methods for timely resolutions of complaints of sexual violence.
Contact Information: Book an appointment with an advisor OR Disclose an incident of sexual violence: Call 709-864-8199 to book an anonymous appointment OR disclose an incident anonymously | Call 709-864-8199 or email shoffice@mun.ca to book a confidential appointment OR disclose an incident confidentially
Availability: By appointment
Student Wellness & Counselling Center (SWCC)
About: Provides free, counselling, health, and wellness support for all Memorial University learners including primary health care, counselling, health promotion, disease prevention, and wellness education. Services are offered in-person, via telephone and virtually.
Contact Information: 709-864-8500 | Medical Services (physician or nurse): swccfrontdesk@mun.ca | Counselling: For inquiries: swccfrontdesk@mun.ca or For appointments with a counsellor, complete: Request Counselling Form| Wellness (services, resources, events): swccwellness@mun.ca
Availability: Regular Hours: Mon – Fri from 8:30 am – 4:30 pm NT | Summer Hours: Mon – Fri from 8:30 am – 4:00 pm NT
Community-Based Resources
About: Provides 24/7, free, confidential support to residents of Newfoundland and Labrador. The helpline provides medical advice, nurse practitioner services, and mental health and healthy eating support.
Contact Information: 811 | Out of Province Cellphones: 1-888-709-2929
Availability: 24/7
Canadian Mental Health Association (CMHA)
About: Provides access to resources to maintain and improve mental health and community integration, build resilience, and support recovery from mental illness.
Contact Information: Provincial Head Office: 1-877-753-8550 | Central Regional Office: 1-855-489-3302 | Western Regional Office: 1-855-643-5553
Availability: Mon – Fri from 8:30 am – 4:30 pm NT
About: Provides 24/7 helpline where trained professionals assist callers and connect them to appropriate service or organization in the community, including women’s centres, Violence Prevention Newfoundland and Labrador organizations, government departments, or medical and policing services.
Contact Information: 1-888-709-7090
Availability: 24/7
About: Provides support and services to anyone impacted by sexual violence. They have a 24/7 crisis and information support line where callers can reach an empathetic, non-judgemental volunteer.
Contact Information: 1-800-726-2743
Availability: 24/7
First Nations & Inuit Hope for Wellness Help Line
About: Provides immediate, confidential support to all Indigenous people across Canada to any issues and crises.
Contact Information: 1-855-242-3310
Availability: 24/7
Lifewise Mental Health Peer Services
About: Provides a Warm Line to offer non-emergency, non-crisis telephone support for people living with mental health issues. Lifewise also provides individual and group peer support both virtually and in-person.
Contact Information: English: 1-855-753-2560 | French: 1-833-753-5460
Availability: Mon – Sun from 10:00 am – 12:00 am NT